Enter your Order ID and the billing email address you used at checkout. Your Order ID can be found in your order confirmation email, prefixed with a # symbol (e.g. #1042).

Orders are typically processed within 1–2 business days and delivered within 3–7 business days depending on your location. Express shipping options are available at checkout.

Processing means we have confirmed your payment and our team is carefully preparing and packaging your jewellery. This stage usually takes 1–2 business days before dispatch.

Orders can be modified or cancelled within 2 hours of being placed. Please contact our support team immediately with your Order ID. Once processing begins, changes may not be possible.

Contact us as soon as possible with your Order ID and the correct address. If the order has not yet been dispatched we can update it at no extra charge.