1. Introduction

Welcome to GenZ Jewellery (“we”, “us”, “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at genzjewellery.com (the “Website”), make purchases through our Website, engage with us via email or social media, or otherwise interact with us. By visiting our Website or using our services, you accept the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information you provide to us

• Contact information: name, email address, postal address, phone number, billing/shipping address.

• Account information: if you create an account on our Website, your username, password, and in some cases profile details.

• Payment information: details necessary to process your purchase (note: we do not store full payment card details on our servers; payment processing is handled by our payment service providers).

• Correspondence: any messages, inquiries, feedback or other communications you send to us.

• Marketing preferences: your choices about receiving promotional emails, newsletters or other communications.

2.2 Information we collect automatically / via technology

• Usage data: when you visit our Website, we automatically collect information about your device (IP address, browser type and version, time zone setting, browser plug-in types and versions), operating system, and usage of the Website (pages viewed, links clicked, length of visit, referring/exit pages).

• Cookies & similar technologies: we use cookies, web beacons, and similar tracking technologies to enhance your experience and track how the Website is used. You can manage your cookie preferences via your browser settings or via our cookie-preference tool (if applicable).

2.3 Information from third parties

• If you use social login or link your account to social media, we may receive certain information from the social network provider according to their policies (with your consent where required).

• We may also receive public information or aggregated data from third-party advertising or analytics providers.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders (including shipping, payment, and confirmation).

• To provide customer service and respond to your inquiries or requests.

• To enable you to create and manage your account on our Website.

• To send you transactional communications (order status, account updates, policy changes).

• To send you marketing communications (subject to your consent and applicable law).

• To analyze Website usage, improve our Website, products and services, personalise your experience and advertising.

• To detect, prevent and address fraud or other unlawful or unauthorized activities.

• To comply with legal obligations (for example, tax, anti-money laundering, record-keeping requirements).

4. Disclosure of Your Information

We may share your information in the following contexts:

• With our service providers and vendors (payment processors, shipping/logistics companies, hosting providers, analytics providers) who help us operate our Website and fulfil orders.

• With third-party marketing or advertising partners (where you have given consent) to personalise advertisements or measure ad performance.

• In connection with a business transaction: if we sell or transfer all or part of our business, your information may be among assets transferred.

• To comply with legal requirements, protect rights, safety or property of our Company, other users or the public. This may include sharing information in response to lawful requests from public authorities or to defend our legal rights.

• With your consent or at your direction.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our Website. Cookies help us recognise you, remember your preferences, tailor your experience, and compile aggregate data about traffic and Website usage. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly.

6. Internet-Based Transfers

Your information may be transferred to — and maintained on — computers located outside of your jurisdiction where the data protection laws may differ. By using our Website and providing your information, you agree to this transfer. We take appropriate steps to ensure your information remains secure.

7. Security

We implement reasonable technical and organisational measures designed to secure your information from accidental loss, unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100 % secure — we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy (such as to process orders, respond to enquiries, support your account) and as required by applicable laws or for legitimate business purposes (e.g., resolving disputes, enforcing our agreements). When we no longer need the information, we will securely delete or anonymise it.

9. Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights with respect to your personal information:

• Access: the right to request a copy of the personal information we hold about you.

• Correction: the right to have inaccurate or incomplete information corrected.

• Deletion: the right to request deletion of your personal information (subject to certain exceptions).

• Restriction: the right to request restriction of processing of your personal information.

• Data portability: the right to receive your personal information in a structured, commonly-used, machine-readable format and/or to request transfer to another data controller.

• Objection: the right to object to our processing of your personal information including for direct marketing.

• Withdrawal of consent: if processing is based on consent, you can withdraw at any time — withdrawal does not affect the lawfulness of previous processing.

To exercise any of these rights, please contact us through our Contact Us page. We may ask you to verify your identity before responding to your request. We will respond in accordance with applicable law.

10. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our Website may contain links to other websites operated by third parties. This Privacy Policy only covers our Website. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy notice of each website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we change the policy, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of our Website after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please reach out to us through our Contact Us page.