Privacy Policy

Last updated: April 18, 2026

1. Introduction

Welcome to Genz Jewellery ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit genzjewellery.com or make a purchase from us. Please read it carefully. By using our website you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us and information gathered automatically when you browse our site.

a) Information You Provide

  • Account & Order Data — name, billing & shipping address, email address, phone number, and payment details when you place an order.
  • Communications — messages you send us via contact forms, email, or social media.
  • Newsletter Subscription — your email address when you subscribe to our mailing list.

b) Information Collected Automatically

  • Usage Data — pages visited, time on site, referring URLs, browser type, and device information.
  • Cookies & Tracking — session cookies, preference cookies, and analytics cookies (see Section 5).
  • IP Address — used for fraud prevention and geographic analytics.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including payment and delivery.
  • Send order confirmations, shipping updates, and receipts.
  • Respond to your enquiries and provide customer support.
  • Send promotional emails and offers — only if you have opted in.
  • Improve our website, product listings, and shopping experience.
  • Detect and prevent fraud or unauthorized access.
  • Comply with our legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only as necessary:

  • Payment Processors — to securely process your payment (e.g. Stripe, PayPal). We do not store full card details.
  • Shipping & Logistics Partners — to deliver your order to your address.
  • Email Service Providers — to send transactional and marketing emails.
  • Analytics Providers — such as Google Analytics, to understand site usage (data is anonymised where possible).
  • Legal Requirements — if required by law, court order, or government authority.

5. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Strictly Necessary Cookies — required for the shopping cart and checkout to function.
  • Preference Cookies — remember your language, currency, and login state.
  • Analytics Cookies — help us understand how visitors use our website.
  • Marketing Cookies — used to show you relevant advertisements on other platforms.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and restricted access controls to protect your personal data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are kept for a minimum of five (5) years for accounting and legal compliance. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the data we hold about you.
  • Correction — request correction of inaccurate or incomplete data.
  • Deletion — request that we delete your personal data ("right to be forgotten").
  • Objection — object to processing of your data for marketing purposes.
  • Portability — request your data in a structured, machine-readable format.
  • Withdraw Consent — unsubscribe from marketing emails at any time via the link in any email.

To exercise any of these rights, email us at genzjewellery.official@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: