Refund and Return Policy

At GenzJewellery.com, we strive to provide high-quality products and excellent customer service. Please read our refund and return policy carefully before making a purchase.

No Returns Allowed

We do not accept returns on any products. Please ensure you review your order carefully before completing your purchase.

Refund Eligibility

Refunds are only available in the following cases:

1. Damaged or Defective Products – If you receive a damaged or defective item, you must contact us within 24 hours of delivery with clear photos of the product and packaging.
2. Wrong Item Sent – If you receive an incorrect product, please notify us within 24 hours of receiving your order.
3. Lost or Missing Orders – If your order is lost in transit and confirmed by the courier, we will issue a refund or send a replacement.

Non-Refundable Items

We do not offer refunds for:

• Change of mind or personal preference.
• Incorrect address provided by the customer.
• Delays caused by shipping carriers.
• Minor color variations due to screen differences.

Refund Process

1. Contact us at genzjewellery.official@gmail.com within 24 hours of receiving the order.
2. Provide your order number and clear photos of the issue.
3. Our team will review your request and confirm eligibility.
4. Approved refunds will be processed within 5-7 business days to your original payment method.

Order Cancellation Policy

• Orders can only be canceled within 2 hours of placing them.
• After this period, orders are processed and cannot be canceled or refunded.

Contact Us

📧 Email: genzjewellery.official@gmail.com